Privacy Policy

Who We Are

Quvo Hosting provides game server hosting and related services. The data controller responsible for your personal data is:

Aura Software Solutions LTD
United Kingdom

Information We Collect

We collect only the data necessary to provide and operate our services.

Information you provide:

• Email address
• Discord username
• Discord user ID

Payment Information:

Payments are processed securely by Stripe. We do not store full card details. Stripe may collect your name, billing address, payment method details (e.g. card number, expiry, CVC), and transaction data.

Automatically collected data:

• IP address
• Device/browser information
• Logs for security and fraud prevention

How We Use Your Information

• Provide and manage hosting services
• Process payments and prevent fraud
• Communicate with you (including support via Discord)
• Send important service updates
• Maintain security and prevent abuse

Legal Basis for Processing (UK GDPR)

• Contractual necessity – to provide services you purchase
• Legitimate interests – to maintain and secure our platform
• Legal obligations – to comply with applicable laws
• Consent – where required (e.g. optional communications)

Payments and Stripe

We use Stripe to process payments.

• Payment data is handled directly by Stripe
• We do not store full payment card details on our servers
• Stripe acts as a data processor and may also act as a data controller for certain payment-related activities (e.g. fraud detection, regulatory compliance)

You can view Stripe's privacy policy at stripe.com/privacy.

Data Sharing

We do not sell your personal data. We only share data when necessary:

• With payment processors (e.g. Stripe)
• With service providers required to operate our platform
• When required by law or legal process
• To prevent fraud or protect our rights

International Data Transfers

Some of our providers (including Stripe) may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions where applicable.

Data Retention

We retain personal data only as long as necessary:

• To provide services
• To comply with legal and tax obligations
• To resolve disputes and enforce agreements

Payment records may be retained longer where legally required.

Data Security

We implement appropriate technical and organisational measures, including:

• Secure server infrastructure
• Access controls
• Firewall and monitoring systems

However, no system can be guaranteed 100% secure.

Your Rights (UK & EU)

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Data portability
• Lodge a complaint with the UK Information Commissioner's Office (ICO)

Cookies

We may use essential cookies for:

• Session management
• Website functionality

We do not use advertising or tracking cookies.

Third-Party Services

We rely on third-party services including:

• Stripe – payments
• Discord – support and communication

These services have their own privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated effective date.

Contact

For any privacy-related queries or requests, please contact us via:

Email: contact@aurasoftwares.co.uk
Discord: https://discord.com/invite/jfRNN2ExYw